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Warranty

WE'VE YOU COVERED

We cover your Colibries stuff with 12 months warranty against faulty materials and workmanship.

We take pride in our work and stand behind our products and want you to have the same confidence in your Colibries products as we do.

What’s Covered?

If there is a problem with your product, we will replace it or refund you – your choice. Get in touch with us at info@colibries.nl for a Warranty Authorization and we will provide you with further solutions.

Keep Your Proof of Purchase

If you shopped on colibries.nl, this will be send to your email account. If you shopped at one of our authorised retailers, you will need to refer to the retailer as the contract of sale is held with them. Please contact the place of purchase for further assistance

How to make a warranty claim?

Email info@colibries.nl with your proof of purchase, and a photo of the affected area. We will get back to you within 3 days for solutions.

Whether your warranty claim is valid?

If the problem comes from use, and arises in the first six months after the purchase, it’s ours to have a good look at them to determine whether a warranty claim is valid. We could ask you to return your purchase for inspection.

If the problem arises after the first six months after the purchase, it is up to you to prove that the problem did not arise from improper use of the purchased item.

A need to know on material

As a natural material, some products may show variations or little imperfections in appearance, adding a bit of character. It doesn’t affect the performance.

A need to know on colors

Fading or wear can occur because we work with natural material. Products can get a more vintage look over time. This is deliberately done because it is characteristic of paper, this is not a manufacturing error.